PRIVACY POLICY
Effective Date: [6/26]
Introduction
NorCal Driving School respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://norcaldriving.com, request services, schedule appointments, or communicate with us by phone, text, email, website form, or in person.
1. Information We Collect
We collect information needed to respond to requests, provide services, coordinate appointments, and communicate with customers.
1.1 Information You Provide Directly
We may collect your name, phone number, email address, service address, appointment details, service request details, messages, call details, and other information you provide when you contact NorCal Driving School.
1.2 Information Collected Automatically
When you visit https://norcaldriving.com, we may collect basic website usage information such as pages visited, browser or device details, and general interaction data to help us maintain and improve the website.
1.3 Messaging Information
If you request or consent to text messages, we may collect your mobile phone number, message content, delivery status, opt-in and opt-out records, and related support details.
2. How We Use Your Information
We use information to provide and improve services, respond to inquiries, schedule appointments, send service updates, follow up on requests, support customer care, appointment coordination, booking information, and service follow-up, maintain our website, prevent misuse, and comply with legal obligations.
3. How We Share Your Information
We may share information only as needed to operate our business, provide requested services, communicate with customers, process business operations, comply with legal obligations, or protect our rights. We do not sell customer personal information.
Mobile Information
We do not sell, rent, or share mobile phone numbers, SMS consent records, or text messaging opt-in data with third parties or affiliates for their marketing or promotional purposes. We may share this information only as needed to deliver requested communications, support compliance, or operate our business.
4. Text Messages
Customers may receive customer-care, appointment, booking, service, and follow-up text messages from NorCal Driving School after they call or text the business, submit a request, schedule service, or verbally agree during a call. Messages may come from 916-249-9788. Message frequency varies based on the customer's request. Message and data rates may apply. Reply STOP to opt out or HELP for help. Carriers are not liable for delayed or undelivered messages.
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect information against unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage is completely secure.
6. Data Retention
We retain information for as long as necessary to provide services, communicate with customers, comply with legal obligations, resolve disputes, and operate our business.
7. Your Rights and Choices
You may contact NorCal Driving School to request updates to your information or ask questions about this policy. You may opt out of text messages at any time by replying STOP. Reply HELP for help.
8. Children's Privacy
Our website and services are not intended for children under 13, and we do not knowingly collect personal information from children.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.
10. Contact Us
Questions about this Privacy Policy can be directed to NorCal Driving School at 916-249-9788 or through https://norcaldriving.com